Our policy lasts 15 days. If 15 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of products are exempt from being returned. Perishable products such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept products that are intimate or sanitary, hazardous materials, or flammable liquids or gases.
To complete your return, we need a receipt or proof of purchase. Do not return your purchase to the manufacturer.
Once your return is received and inspected, we will send you an email to notify you that we have received the returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.
If you haven’t received a refund yet, first check your bank account again. Then, contact your credit card company. It may take some time before your refund is officially posted. Next, contact your bank. Often there is some processing time before a refund is visible. If you have done all of this and still have not received your refund, please contact us at info.litecamera@gmail.com.
Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, email us at info.litecamera@gmail.com and send your item to: Plaza Ollers 16, Alaquás, 46970, Spain.
If the item was marked as a gift when purchased and was shipped directly to you, you will receive a gift credit for the value of your return. Once we receive the returned item, a gift certificate will be sent to you by mail.
If the item was not marked as a gift when purchased, or if the person who gave the gift had the order shipped to themselves to then give it to you, we will send a refund to the person who gave the gift and they will be informed of your return.
To return your product, you should mail it to: Plaza Ollers 16, Alaquás, 46970, Spain.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
